Mobile Studio

Q1.      How do I start( for Data Cable and IRDA Dongle)?

Please follow the step by step instructions to set up Mobile Studio:
1) Insert your USB Data Cable or IRDA Dongle.
2) Windows will pop out with found new device windows.
3) Insert Mobile Studio CD and search driver from your CD ROM(click here for more detail).
3) Install the Mobile Studio Software
4) Restart the computer
6) Link your phone with data cable or IRDA with the PC
7) Start to use the Mobile Studio software

For more details please refer back to the Help file in the Mobile Studio Software. Or, you can download the full manual in the download section.
 

Q2. What is the minimum system requirement?

•  Pentium 300Mhz PC
•  64MB RAM
•  64MB Hard Disk space
•  Windows Me/2000/XP
•  USB Data Cable, Infrared(IrDA) dongle, or Blue Tooth dongle

Q3. How many phones can I register to use with the Mobile Studio?

You can register up to three mobile phones to use with Mobile Studio.

Q4. Will I need to pay to receive upgrades of Mobile Studio software?

No, all upgrades are free after the initial purchase. Please see the download section for further information.

Q5. If I don't register my software, does it have any limitations?

Yes. You will not be able to backup and import your phone book. Every SMS message you send or image you create will have the text “demo” added to it. Also, you will not be able to use the file management system.

Q6. How do I register the software automatically?

Mobile Studio will show a registration window when you connect your mobile. Please input the PIN number (found on the products packaging) to register the software. You will need to be connected to the Internet to complete the registration.

Q7. How do I register the software manually via e-mail?

If you do not have an Internet access or your computer is behind a proxy server, which leads unsuccessful registration, then you need to send us an Email with the registration information. Mobile Studio Support Centre will send you the final registered code.

1) .Input your PIN number and Email in the pop out window in Mobile Studio. Please select "Register through Email (send manually)", click on "Ok" to continue.
2) Then the software will run your default Email tool (such as Microsoft Outlook, Outlook Express and so on) with all your registration information.
3) Copy the content of the Email and title to support@mobile-studio.co.uk via other PC with Internet access. Within 2 working days, we will send you the final registered code back.
4) Connect the same phone again to PC and start the Mobile Studio. Then input the final registered code into the registration window, and then the software will be registered locally.

 USB Data Cable
 
Q1. After a complete installation, windows is asking for a “Modem driver” to be installed?

This may occur with some of the new phones. Mobile Studio only includes the drivers for the data cable. If you cannot find the correspondent driver from the mobile studio CD, you will need to use your original CD from your mobile phone provider. For latest driver download please visit our download section.

Q2. I have installed the driver and Mobile Studio software, but it is still not working.

Do the following checks:

1) Plug in your Data Cable into the USB port.
2) Open “Device Manager” in your Windows system.
3) Check the “Ports (COM & LPT).”

If the “Prolific USB-to-Serial Comm Port” or "USB serial port" is there, then you have installed the driver correctly. Re-start the Mobile Studio software and the driver should initialise. Also refer to our download section, if there is a new driver available download and install this. If the “Prolific USB-to-Serial Comm Port” or "USB serial port" is not there you should re-install the driver. Please note before you re-install the driver make sure the data cable is not inserted in the USB port.

In some new phones, it will use build in modem from your phone to comunicate with Mobile Studio. In this case, the driver setting will appear in the "Modem" setting. Please check that section to see if your phone is listed in there (for e.g. for Nokia 6230i, it will appear "6230i modem in "modem" section.

Q3. I have phones with USB Mass Storage function, and it appear with problem to use with mobile studio? How do I solve it?

1. connect the cable to phone to PC and it should pop out message on your phone to ask whether if you want to use it as "USB Mass Storage Device" or not. In this step, please select no.
2. PC will then pop out with found new device window and ask for the driver. You can point the driver source to mobile studio CD to finish driver installation. If you have previously installed the driver, this step will not be required.
3. start mobile studio and then click on "option" button
4. select "other" for the mobile type
5.select "cable" for the connection type
6. click on "test" for connection testing.
7. once mobile studio found your phone V3, please click on "no" further testing to skip the search.
8. click on "apply" to finish up setting.

USB IRDA dongle

Q1. I have installed the driver and Mobile Studio software but it is still not working.

Do the following checks:

1) Plug in your IrDA dongle into the USB port.
2) Open “Device Manager” in your Windows system.
3) Check the “Infrared devices.”

If the “SigmaTel USB-IrDA Adapter” or "USB IRDA dongle" is there, then you have installed the driver correctly. Re-start the Mobile Studio software and the driver should initialise. Also refer to our download section, if there is a new driver available download and install this.

If the “SigmaTel USB-IrDA Adaptor” is not there you should reinstall the driver. Please note before you reinstall the driver make sure the dongle is not inserted in the USB port.

USB Bluetooth Dongle

Q1. I have installed the driver and Mobile Studio software, but it is still not working.

Do the following checks:

1) Plug in your Bluetooth Dongle into the USB port.
2) Open “Device Manager” in your Windows system.
3) Check the “Bluetooth devices.”

If the “CSR USB Bluetooth Device” is there, then you have installed the driver correctly. Re-start the Mobile Studio software and the driver should initialise. Also refer to our download section, if there is a new driver available download and install this.

If the “CSR USB Bluetooth Device” is not there you should reinstall the driver. Please note before you reinstall the driver make sure the dongle is not inserted in the USB port.

Q2. I have Windows XP and my Bluetooth is not working. Please help!

Windows XP service pack 2 has introduced a new Bluetooth driver, and the driver is not compatible with our Bluetooth dongle. You will need to do a little bit setup to point the driver to correct setting. Please download the instruction by click on here.